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ORE Online

Website: Ohio Library Council



This website has six self-paced training modules for many aspects of reference work. Each module includes resource links, exercises, and quizzes.

Professional Competencies for Reference and User Services Librarians, 2017 Revised

Website: Reference and User Services Association



Guidelines to provide librarians, libraries, and information centers with a model statement of competencies essential for successful reference and user services librarians. The site includes a printable PDF version.

Public Services Sequence

Course: WebJunction



Series of four self-paced courses that provide reference and public service training. Courses are free but require creation of a WebJunction account.

Unleashing Your Power: Basic Training for Library Services Staff

PowerPoint: MLA/DLA Joint State Conference, 2016



This slide show is an interactive conference presentation on basic skills and best practices for reference service.