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Digital Literacy Instruction Playbook

This resource was developed as part of the PLA program, DigitalLead: Rural Libraries Creating New Possibilities, supported by Microsoft Philanthropies, to help libraries establish and promote hotspot lending programs. Have you created a policy, promotional item, or evaluation tool for hotspot lending at your library? Please share it with pla@ala.org to be included in this growing playbook of resources.

Implementing a digital literacy instruction program with your library team will enhance your community’s ability to find, evaluate, consume, create, communicate and share digital content.

Digital literacy instruction is key to community technology adoption because it:

• Creates a clear learning path for improving digital literacy skills
• Encourages ongoing learning via handouts and other take home activities
• Enables differentiation to meet the needs of all learners
• Provides instructors with classroom management strategies resulting in professional and impactful learning experiences

This playbook will briefly cover the following topics. In most cases, PLA has provided links for more information rather than recreate materials.

• Why is digital literacy important?
• Selected articles on digital literacy training
• Getting started
• Staff basics
• Training resources
• Training the trainer
• Training partners and support
• Measurement and evaluation

1. Why is digital literacy important in my community?
   
   (Renaissance.com)

2. Selected articles on digital literacy training

   1. , March 2019, by Chelsea Jordan-Makely, Technology and Support Services Librarian, Whistler (BC) Public Library
   2. , April 2019, by Monica Dombrowski, Executive Director, Sycamore (IL) Public Library

3. Getting Started

   1. Assessing staff skills
      
      PLA staff assessment checklist. The PLA Digital Literacy Committee developed this checklist based on the proficiencies that are most commonly called upon in public libraries. Libraries can use this checklist with any/all staff as a self-assessment or performance management tool.
   2. Identify community digital literacy needs
      
      
4. Staff Basics
   
   
   1. Hard skills
   2. 
      
      1. Hardware
      2. Microsoft Office
      3. Internet
      4. Online Safety
   3. Soft skills
      
      
      1. Interpersonal skills for training or demonstrating computer use
      2. Professional Development - how to train the trainers

5. Training Resources

   1. : provides 20+ self-paced learning tutorials, on very basic computer skills, written at a 6th grade level and including video, interactivity, captioning and Spanish versions
   2. : is designed for anyone with basic reading skills who wants to learn the fundamentals of using digital technologies.
   3. : is a free, online training platform for Microsoft products and more, which can lead to certifications and skills for employment.
   4. : provides self-paced learning tutorials. Has over 200 topics, more than 7,000 lessons and more than 1,000 videos all completely free.
   5. : an online learning community with thousands of classes for creative and curious people, topics include illustration, design, photography, video, freelancing and more. This is not free after the trial period however. - $15 per month
   6. : defines the basic skills needed to use a computer and the internet in daily life, employment, and higher education.
   7. : a digital literacy training site geared toward older adults wanting to learn technologies.
   8. : an organization that supports nonprofits, charities and libraries by providing access to Donations and Discount Rates on Software, Hardware and Services from Major Technology vendors
   9. : tools which are free and available for those wanting to grow their skills, careers, and businesses.
   10. : massive open online course website offering video courses taught by industry experts in software, creative, and business skills. There is a fee for this one.
   11. : supports and encourages agencies working to bridge the digital divide. They help organizations by providing training, internet access or computer resources to people who need digital access in underserved areas.

6. Training the Trainer
   
   (PDF)

   1. Learner Considerations
      
      
      1. Adult learning styles
         
         
      2. Classroom management
         
         
   2. Planning Training: and .
   3. Training Materials: PLA’s DigitalLearn.org (see ) includes over 80 sets of curricular materials to help library staff teach digital skills and related computer topics. Each class contains a minimum of three supporting documents, which generally include a Design Document (Instructor's Guide), an Activity Sheet, and a Handout. PowerPoint presentations, practice files and additional documents may also accompany classes. With these items, and a bit of preparation and practice, you will be ready to teach classes in no time.

7. Training Partners and Support
   
   

8. Measurement and evaluation

   2. Using Project Outcome: Evaluating your computer programs can inform future program policies and enhancements. Libraries are encouraged to use , which is a free toolkit offering libraries access to training, data analytics, and standardized surveys that measure outcomes in key library service areas, including digital learning. Sample questions to be asked after a patron uses a computer or participates in a class include if learners feel knowledgeable about using digital resources, feel more confident when using digital resources, and intend to apply what they just learned.

Additional Resources