The primary mission of the Member Relations & Services team is to provide the highest and most efficient level of service to our members and customers. We are dedicated to making the membership and customer experience rewarding and seamless. We strive to offer the wide variety of information about 91´«Ã½, its offices, divisions, round tables, products and services in a member friendly, welcoming way. 91´«Ã½ offers so much to library workers and the library community that we strive to make getting what our members and customers need as simple as possible.

• Operate the call center to provide support across the organization and provide general support for membership, registrations, and subscriptions.
• Manage and process applications for membership and subscriptions.
• Manage the new member welcome process and membership renewals.
• Coordinate membership recruitment campaigns to increase 91´«Ã½’s impact on the library community.
• Coordinate outreach at 91´«Ã½ and chapter/affiliate library conferences.
• Provide registration management for divisional institutes, symposiums, affiliates, and e-learning courses.
• Facilitate networking among the membership in person and through social networks.
• Cultivate member initiatives and new ways of working within the association.
• Provide staff support to the 91´«Ã½ Membership Committee, Membership Promotions Task Force, Committee on Membership Meetings and Presidential Task Forces.
• Process claims for missing journals.
• Maintain the integrity of the membership database.

Find out more about 91´«Ã½ membership types and benefits.

91´«Ã½ Code of Conduct Committee

Melissa Walling
Director, Member Relations & Services
mwalling@ala.org

Liza Carr
Membership Specialist/Customer Service Team Leader
lcarr@ala.org

Tina Coleman
Marketing Specialist
ccoleman@ala.org

Judy Czarnik
Membership Marketing & Engagement Manager
jczarnik@ala.org

Brenda Dandridge
Senior Customer Service Representative
bdandridge@ala.org

Vicki Williams
Manager, Member & Customer Service
vwilliams@ala.org