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“The College of Western Idaho is a college and library that did not exist ten years ago. Now, this library provides a model of best practice for what can be accomplished with creativity, will power, and goodwill,” noted Herold. “In a decentralized campus, the library was innovative in looking at how to function and provide communal space to support student and campus needs as a library, maker hub, and mobile classroom. Of their many noteworthy activities, the inclusion of student employees in implicit bias training, the development of a chatbot named ‘Patronus,’ and micro-credentialing initiative stood out. They provide service with respect and dignity. As noted by a student response from the library’s 2018 annual survey, ‘The library to be honest is freaking amazing.’”