91´«Ã½

CHICAGO — 91´«Ã½ Editions has brought back the popular workshop, with Dr. Steve Albrecht. This workshop will last 90 minutes and is hosted live at 2:30 p.m. Eastern on Wednesday, Feb. 18, 2015.

As important as it is to try to prevent library security incidents, it’s not always possible to avoid them, and the way you respond when they happen is crucial. Dr. Steve Albrecht, a security expert and former police officer, will show you how to respond effectively.

This session will take the top 10 security, behavior, crime or emergency-related incidents that occur in libraries and describe the issues, the concerns and the responses surrounding them. Many of the scenarios will involve challenging or problem-inducing patrons, and others will discuss responses to events that staff might not always know how to deal with properly.

These include:

• angry, challenging, threatening or eccentric patrons;
• unruly kids or difficult teenagers with and without their parents’ present;
• patrons with personal or sexual boundary problems with staff (stalking, flirting, hanging out, doing research about staff);
• domestic violence involving patrons or staff members and how you handle situations when the perpetrator comes to the library;
• homeless (who may bring their bags, pets, and friends with them);
• mentally ill patrons with and without their caregivers;
• gang members (who may use the library to recruit, steal, bully or hang out);
• substance abusers;
• patrons who misuse the Internet (by stalling, hogging or bringing up restricted content);
• patrons who constantly violate library rules (eating, talking, smoking, pets or sleeping);
• emergency situations (involving first-aid, fires, earthquakes, tornadoes, active shooters and other first-responder situations).

About the Instructor:

Dr. Steve Albrecht, PHR, CPP, BCC, is board certified in HR, security management and employee coaching. In 1994, he co-wrote "Ticking Bombs," one of the first business books on workplace violence. He holds a doctorate in Business Administration, an M.A. in Security Management, a B.S. in Psychology and a B.A. in English. He worked for the San Diego Police Department from 1984 to 1999 and is the author of 15 books on business, workplace security and criminal justice topics.

Registration for this 91´«Ã½ Editions Workshop is available on the . You can purchase registration at both and rates.

91´«Ã½ Editions Workshops are designed to give you and your staff the opportunity to participate in a hands-on learning experience that will help you make the best technology decisions for your library.

publishes resources used worldwide by tens of thousands of library and information professionals to improve programs, build on best practices, develop leadership, and for personal professional development. 91´«Ã½ authors and developers are leaders in their fields, and their content is published in a growing range of print and electronic formats. Contact 91´«Ã½ Editions at (800) 545-2433 ext. 5843 or editionscoursehelp@ala.org.

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