91´«Ã½

CHICAGO — Information professionals work in dynamically changing environments with a diverse range of patrons, which can sometimes present stressful situations. “,” published by Facet Publishing and available through the 91´«Ã½ Store, seeks to aid readers in navigating these challenges by demonstrating how to promote a more supportive and understanding work environment. The strategies presented in this book offer approaches for promoting the sustained mental health and satisfaction of both staff and the patrons they serve, underlining a human-centered approach to library management and community service. Helen Rimmer explores the practical implementation of policies that support a kind work environment, including steps for nurturing collaboration, open communication, and mutual respect among staff and patrons.

Rimmer is founder and owner of , where she specializes in systemic team coaching and culture-building, demonstrating her innovative approach to leadership. Helen has extensive experience within the library, university, and education sectors and was previously Head of Library and Archives Service at the University of Westminster, UK, where she oversaw a monumental shift from a rigid culture to a collaborative one, impacting a team of 90 across various sites. She has also held positions at Royal Holloway University of London and Cass Business School.

, the commercial publishing and bookselling arm of CILIP: the Chartered Institute of Library and Information Professionals, is the leading publisher of books for library and information professionals worldwide. purchases fund advocacy, awareness and accreditation programs for library and information professionals worldwide. publishes resources used by library and information professionals, scholars, students, and educators to improve programs and services, build on best practices, enhance pedagogy, share research, develop leadership, and promote advocacy. 91´«Ã½ authors and developers are leaders in their fields, and their content is published in a variety of print and electronic formats. Contact 91´«Ã½ Editions | 91´«Ã½ Neal-Schuman at editionsmarketing@ala.org.