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CHICAGO — Whether it’s navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply “problems.” “,” published by 91��ý Editions in collaboration with the Public Library Association (PLA), provides a collection of powerful tools to add to your customer service toolbox. Presented by the PLA Social Worker Task Force, it’s filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library’s patrons. You will:

• delve into what trauma is and how it impacts library work;
• be introduced to a framework for utilizing a trauma-informed lens in your interactions;
• practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and
• gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons.

You will also explore various scenarios which provide the opportunity to integrate what you’ve learned and practice responding through a trauma-informed lens, including:

• Mental Health Challenges
• Sleeping at the Library
• Strong Personal Odor
• Personal Belongings
• Suspected Intoxication/Under the Influence
• Substance Use
• Threatening Verbal and Nonverbal Behavior
• Unsheltered Teens
• Adult Self-Neglect
• Child Abuse or Assault
• Solicitation or Panhandling
• Stealing
• Child Unattended After Closing

The Public Library Association Social Worker Task Force develops and recommends a strategic and coordinated approach for PLA related to how public libraries address the social service needs of customers. A division of the 91��ý, PLA’s core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.

Many book retailers and distributors are experiencing service disruptions or delays, including Amazon. For speediest service, from the 91��ý Store. purchases fund advocacy, awareness and accreditation programs for library and information professionals worldwide. publishes resources used by library and information professionals, scholars, students, and educators to improve programs and services, build on best practices, enhance pedagogy, share research, develop leadership, and promote advocacy. 91��ý authors and developers are leaders in their fields, and their content is published in a variety of print and electronic formats. Contact 91��ý Editions | 91��ý Neal-Schuman at editionsmarketing@ala.org.

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