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CHICAGO — Knowledge Management (KM) has been around for over 20 years as a set of tools and methods for connecting, collecting and creating knowledge. Lots has been written, and there are tens of thousands of practitioners out there—including in-company specialists and consultants. Unlike Lean, Agile and other business improvement methodologies, KM has never had a single agreed set of tools, or a commercial accreditation or standard. Attending a KM conference can feel a bit like visiting an international street food market. But imagine you had the opportunity not just to enjoy a new, well-equipped and fully inspected kitchen, but also the chance to sit down with KM “chefs” from around the world, across different industry sectors and listen to their stories. That's exactly what authors Chris J. Collison, Paul J. Corney, and Patricia Lee Eng have set out to do with “,” published by and available through the . Their book uses the metaphor of the restaurant, its cuisine, owner, chef, staff, ingredients, menu-planners, customers, and a restaurant critic, to serve up ISO30401 on a plate for readers. Invaluable for CKOs, CIOs, CEOs and knowledge and information managers seeking to gain professional recognition for their function and to review their approach within a new framework, this book’s case studies include:

• General Electric
• World Bank
• USAID
• Schlumberger
• PROCERGS
• Medecins sans Frontieres
• Transport for London
• International Olympic Committee
• Technip/FMC
• Linklaters
• Syngenta
• Defence Science and Technology Laboratory
• Financial Conduct Authority
• Petroleum Development Oman
• Saudi Aramco
• MAPNA

Customers outside of North America (USA and Canada) should contact Facet Publishing for purchasing information.

Collison is a bestselling business author, consultant and internationally recognized KM expert. He has served over 140 client organizations around the world, ranging from the World Bank to the International Olympic Committee, UK Government and several business schools. Corney is a globally recognized KM figure, a member of the BSI KM Standards Committee that helped craft the ISO KM Standards and an acclaimed author. With a background in KM stretching back to 1994 as an advisor and business head, he has led assignments in more than 25 countries. Eng served as the US Nuclear Regulatory Commission’s Senior Advisor for KM where she created and managed NRC’s KM program, saving over $57M in two years. A highly regarded expert inspector/auditor for safety and quality, she is co-author of two KM books, a certified ISO 9001 QMS Auditor, and the first certified ISO Auditor for KM programs.

, the commercial publishing and bookselling arm of CILIP: the Chartered Institute of Library and Information Professionals, is the leading publisher of books for library and information professionals worldwide. purchases fund advocacy, awareness and accreditation programs for library professionals worldwide. Contact us at (800) 545-2433 ext. 5052 or editionsmarketing@ala.org.

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