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LLAMA Webinar helps library leaders guide their staffs through changing roles

For decades, front-line circulation and access services staff focused primarily on the transactional nature of circulating materials. But times have changed, and those same staff are seeing their roles evolve to become primarily interactional. Today they are often the main face of the library and serve patrons with all types of queries and information needs. The Library Leadership and Management Association (LLAMA) will present “From Transactional to Interactional: Leading in Frontline Public Services in Academic & Public Libraries,” on Wednesday, August 14, at 1:30-3:00 pm Central Time. This webinar will focus on these changing service models, how libraries manage the change, and how to guide staff through the process.

This webinar will present the benefits of aligning your organization with core service values and practices, and will explore some service models that have promoted this idea. We will hear from both an academic library and a public library, so the content will be appropriate for a variety of library types.

This webinar addresses several of LLAMA's Foundational Leadership Competencies including: change management, team building (personnel), forward thinking, management and organization.

Participants will learn:

• The value of aligning their organization with core service values
• How to use unified service to meet the needs of users more efficiently and effectively
• Best practices and advice for how to effectively guide staff through a change in service model
• How to communicate the value of changes in your staffing model to gain buy-in from employees

Our presenters: Bo Baker, Department Head, Research and Public Services, University of Tennessee Chattanooga Library; Mary Wagoner, Youth Services Advocate, Houston Public Libraries; Stephanie Van Ness, User Services & Experience, Northern Arizona University Cline Library

Who Should Attend: This webinar is geared toward front-line managers and administrators of public and academic libraries.

Registration: LLAMA member $49; Non-LLAMA member $59; LLAMA group rate (5 or more people at one site) $199; Non-LLAMA group rate (5 or more people at one site) $239; Student: $29

Register online:

Register with a purchase order or by mail: contact Tom Ferren at tferren@ala.org

Can’t attend the live event? No problem! If you register, you will automatically receive a link to the recorded version for later viewing

Tech Requirements: This webinar uses GoToWebinar software, which may require a small download.

For questions about this webinar or other LLAMA programs, contact Fred Reuland: freuland@ala.org

About the Library Leadership and Management Association

The Library Leadership and Management Association () advances outstanding leadership and management practices in library and information services by encouraging and nurturing individual excellence in current and aspiring library leaders. LLAMA is a division of the 91��ý.