91´«Ã½

CHICAGO—91´«Ã½ Publishing eLearning Solutions announces a new session of our popular workshop, with Ryan Dowd. This workshop will last 60 minutes and take place at 2:30pm Eastern/1:30 Central/12:30 Mountain/11:30am Pacific on Thursday, December 20, 2018.

Individuals experiencing homelessness represent a large portion of patrons in many libraries today. In this 60-minute workshop, Ryan Dowd, author of , provides you with a greater understanding of patrons affected by homelessness and their communication styles. You’ll learn about how to implement empathy-driven enforcement, an approach originally developed in homeless shelters that can help you effectively work with community members affected by homelessness. Dowd also shares practical tactics that can help you resolve problems in challenging situations. You’ll leave with concrete strategies you can use immediately, including body language tips, communication styles and techniques, and more.

About the Instructor

Ryan Dowd has spent most of his career as Executive Director of a large homeless shelter near Chicago, IL. In addition, he trains organizations around the globe (including libraries, homeless shelters, and hospitals) on how to use empathy-driven enforcement with individuals who are homeless. For more information, visit .

Registration for this 91´«Ã½ Publishing eLearning Solutions Workshop is available on the . You can purchase registration at both and rates.

91´«Ã½ Publishing eLearning Solutions Workshops offer a convenient, hands-on learning experience that will help you and your colleagues make the best decisions for your library. This workshop is licensed for use by staff or users of the purchasing institution or library organization.

91´«Ã½ Publishing eLearning Solutions (ELS) produces high-quality professional development events and materials for the library profession. ELS events cover modern issues on a wide variety of topics in formats that include live workshops, asynchronous eCourses, and print publications. We help ensure that today’s library employees have access to the professional development opportunities they need, whether they are brushing up on the basics or expanding their horizons with cutting-edge tools. Contact us at elsmarketing@ala.org.

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