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CHICAGO — In their new book “,” published by and available through the , editors Christine Urquhart, Faten Hamad, Dina Tbaishat, and Alison Yeoman argue that library assessment literature has primarily dealt with performance measurement and change management strategies, paying scant attention to the ways of looking at the process architecture of library and information services and on methods for business process analysis. This collection fills that gap, adopting a holistic interpretation of information architecture to offer libraries and information professionals a variety of methods, tools, and techniques that may be used when designing websites and information systems that support workflows. Featuring an international lineup of contributors, with case studies that cover a wide variety of settings, this book:

• discusses research and methods that help libraries and information services use strategic business objectives as a foundation for organizing processes;
• shows how to support information management functions;
• opens a new area of research/investigation on the link between information behavior research and information systems and architecture; and
• uses introductory sections and chapter commentary from the editors to draw the discussions together.

Urquhart was a full-time member of staff in the Department of Information Studies, Aberystwyth University, UK. Since retiring from full-time teaching she has continued to pursue her research interests. Dr. Hamad is an Assistant Professor in the Library and Information Science Department, University of Jordan. Dr. Tbaishat is an Assistant Professor at the University of Jordan, Library and Information Science Department. Yeoman was formerly a Research Officer in the Department of Information Studies, Aberystwyth University, UK and is now an independent researcher.

, the commercial publishing and bookselling arm of CILIP: the Chartered Institute of Library and Information Professionals, is the leading publisher of books for library and information professionals worldwide. purchases fund advocacy, awareness and accreditation programs for library professionals worldwide. Contact us at (800) 545-2433 ext. 5052 or editionsmarketing@ala.org.

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