91´«Ã½

Chicago—91´«Ã½ Editions announces a new iteration of our popular eCourse, . Francisca Goldsmith will serve as the instructor for a 4-week facilitated eCourse starting on July 10, 2017.

Estimated Hours of Learning: 24

Certificate of Completion available upon request



Learning outcomes

After participating in this course, you will:

• Learn a variety of reference interviewing tactics to use with diverse groups, including:
  • Adults
  • Youth
  • Community members new to English or with communication disabilities
• Understand how to evaluate online resources and become acquainted with government sites providing quality information related to health, law, and consumer affairs
• Be able to confidently present information that satisfies community members’ reference questions
• Become aware of relevant publications, social media platforms, and recommended readings that will help you continue to develop your reference services skills

Are you new to the reference desk? The ability to provide reference services is a valuable skill for every librarian, but proper training is essential. Basic Reference Skills for Non-Reference Librarians is a full-online course designed to help librarians who have never done reference work get up to speed.

Francisca Goldsmith is an experienced reference librarian and instructor who will demonstrate and instruct you on what you need to know about working the reference desk. You’ll start with the basics of communicating with patrons and conducting a reference interview, and then you’ll be familiarized with important resources that will allow you to successfully assist patrons. Finally, you’ll gain the knowledge and skills you need to continue to train yourself after the course so you can keep expanding your capabilities.

eCourse outline

Week 1 - Essential Tool Kit

• Communication
  • Listen
  • Use your language(s)
    • Scoping vocabulary
    • Body language
  • Practicing open-ended questions
• Evaluating sources
  • 5 criteria
• Flexibility
  • Being prepared
  • Staying open

Week 2 – First Line of Defense: Free Quality Sites

• Government websites to know
• Advanced Google searching
• Using other search engines
• Wikipedia

Week 3 – Organizing Guides

• Ethics
• Indexing
• Using finding tools

Week 4 – Growing Your Skill Set

• Practice
• Share
• Asking for help
• More places to find support

About the Instructor

Francisca Goldsmith has worked in public and academic libraries across North America, for more than 25 years before becoming a full-time library staff development consultant and instructor. Recently, her focus has been on supporting public library staff and administrators in responding to community needs for access to health-care information and expanding librarian and educator awareness of multi-modal literacy needs in both youth and adult communities. Her library experience and consulting includes frontline reference work, collection management, branch services management, and teen services development and advocacy. She is the author of (91´«Ã½ Editions, 2017).

Registration for this 91´«Ã½ Editions facilitated eCourse, which begins on July 10, 2017, can be purchased at the . Participants in this course will need regular access to a computer with an internet connection for online message board participation, viewing online video, listening to streaming audio (MP3 files), and downloading and viewing PDF and PowerPoint files.

publishes resources used worldwide by tens of thousands of library and information professionals to improve programs, build on best practices, develop leadership, and for personal professional development. 91´«Ã½ authors and developers are leaders in their fields, and their content is published in a growing range of print and electronic formats. Contact 91´«Ã½ Editions at editionscoursehelp@ala.org.

purchases fund advocacy, awareness, and accreditation programs for library professionals worldwide.

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