91´«Ã½

CHICAGO — Since its original publication more than two decades ago, “” from the has remained a respected handbook for supporting one of libraries’ most important assets: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access for library staff and users alike. This new fourth edition edited by Andrea Wigbels Stewart, Carlette Washington-Hoagland and Carol T. Zsulya, and published by , offers unique, state-of-the-art perspectives on such important topics as:

• Strategies for building and implementing a staff development program;
• Tracking changes through training, including the importance of setting goals and needs assessments;
• Refining how staff approaches customer service;
• Using instructional design for staff development.

Stewart is interim university librarian at The Gelman Library, George Washington University. She received her master’s degree in education and human development from George Washington University’s Graduate School of Education and Human Development. She served as LLAMA’s HRS section secretary and cochair of the Staff Development Committee.



Washington-Hoagland is coordinator of staff development and diversity programming at the University of Iowa Libraries. Her research interests include staff development, usability testing, service quality, engagement, sexual harassment and retention. She holds an MA in library and information science from the University of Iowa and an MS in sociology from Iowa State University.



Zsulya is head, Collection Management, the business/economics librarian and communication librarian at Cleveland State University. She received an MSLS degree from Case Western Reserve University. She has participated in several programs of recent Charleston Conferences on e-books and technology’s impact on academic libraries.



The mission of the Library Leadership and Management Association (LLAMA) is to encourage and nurture current and future library leaders and to develop and promote outstanding leadership and management practices. Since its establishment in 1957, LLAMA has been a powerful catalyst in the development of leadership in the library and information science field. Attuned to ever-changing technological, economic, political and cultural conditions, LLAMA equips library professionals with dynamic tools for building vibrant library services and successful careers.

purchases fund advocacy, awareness and accreditation programs for library professionals worldwide. publishes resources used worldwide by tens of thousands of library and information professionals to improve programs, build on best practices, develop leadership, and for personal professional development. 91´«Ã½ authors and developers are leaders in their fields, and their content is published in a growing range of print and electronic formats. Contact 91´«Ã½ Editions at (800) 545-2433 ext. 5418 or editionsmarketing@ala.org.